Our Software Assurance offers you peace of mind in the event of any problems. Our Spielberg Software Assurance support package has been specially designed to guarantee you the best possible technical support after purchasing our software. Downtimes are minimised, and the efficiency gained through using our products is not put at risk.

Spielberg maintains support for older versions of the software for three years following discontinuation of the software. With valid Software Assurance, regular updates are available for all current versions.

Support has already been realised for the following versions of ScanFile. If you are considering updating to a current version of the software, we can offer favourable terms and conditions for this.

• ScanFile Version 2
• ScanFile Version 3
• ScanFile Version 4
• ScanFile 2000
• ScanFile 2002
• ScanFile 2003

We offer extensive support services – within certain constraints. We regret that we are unable to help with the following:

• User training or administrative tasks;
• Virus removal and/or rectifying any damage caused by viruses or other errors;
• Checking, backing up and restoring databases and the associated data;
• On-site services relating to problems arising through administrative error (including loss of data) or problems covered as part of a training event.